Pay Terms

Trybe Pay is our integrated PCI compliant payment solution; enabling Trybe customers to take payments online or over the phone, all through their Trybe software. Guarantee income before the customers steps into your venue.

Please see the applicable terms below for the payment system you are using which will be detailed in your standing order.

Online Payment System - Adyen (Trybe Pay)

Customers will need to go through a KYC process as part of onboarding with the Trybe platform and before any payments can be processed. Please contact your account manager to begin.

Transaction fees are based on the interchange++ pricing model, which includes interchange fees charged by the card networks, scheme fees, and other applicable fees. Our acquiring fee for each transaction is 1% + $0.30 subject to the terms and conditions of your contract.

This excludes Amex payments which are instead a flat fee of 3% per transaction.

Card authentications are charged at $0.15 per card auth.

Payouts are processed daily and are subject to a 14-day payout window, with each payout consisting of payments received 14-days prior to the payout date.

Completed payments and refunds are added into subsequent payouts which are processed some days in advance subject to your contract's terms and conditions. Payouts are generated daily and all transaction fees are subtracted from the payout amount.

Please note that if a chargeback occurs and the money has already been transferred, we will need to claim this back from you along with any incurred Adyen Chargeback fees as per our terms and conditions.