Booking management

Manage every aspect of a guest booking from a single platform.

Control every part of a booking, from setup and payments, to guest experience and aftercare.

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Trybe booking details panel with Add Appointment and Add Session actions beside two smiling staff

Opulent hotel corridor with chandeliers, floral displays and a lit lamp on a gilt console

End-to-end booking control

Manage every aspect of a guest booking from a single software:

Add, edit, and cancel any offering, from spa treatments, to leisure and activities
Easily check-in and check-out guests with timestamps and booking details
Leave internal notes for your team directly on bookings
Download guest itineraries for a full overview of their booking schedule

Trybe orders report listing reference, status, item date, client and cost

Flexible, integrated payments

Choose the payment method that suits each guest and scenario:

Take in-person payments via integrated card terminals
Send payment links by SMS or email
Charge to room with support from numerous PMS integrations
Redeem Trybe gift cards instantly
Use saved cards on file for returning guests
Accept manual payments for cash or alternate payment types
Refund any transaction with full visibility
Automatically associate service charges with bookings

Stay on top of your financials with clear insights into outstanding balances and real-time payment status.

Trybe payment types settings screen listing cash, voucher and card options

Smart discounts & credits

Apply discounts to an entire booking or to specific items
Apply membership or package credits, for example, one free fitness class, or 10% off treatments
Track and manage usage of series-based credits, for example, five personal training sessions: two remaining

Trybe discount types and promo codes screen listing percentage and custom discounts

Guest & group booking management

Make each booking personal and accurate:

Assign a customer to every booking
View customer history, including: Client labels (e.g. VIP, Regular, Allergy Info), past booking notes, or membership status
Add custom labels to bookings for internal tracking and filtering

Intelligent communications

Streamline confirmations and receipts:

Send confirmation and cancellation emails for all bookings
Create multiple custom email templates for different offerings
See when guests have received and opened email communications
Print or email receipts, with optional receipt printer integration

Trybe dashboard home with daily sales, revenue and occupancy cards and a Pilates booking notification

Secure, paperless intake forms

Our digital intake forms are fully customisable and highly secure:

Create multiple form templates for different experiences, for example, spa day vs. activity
Forms are included in confirmation emails, and lead bookers can easily share with the rest of the group
Guests can complete forms securely on any device prior to arrival
Access is tightly controlled:
Only permitted users can view completed forms
Additional password authentication is required for access
With configurable data retention policies, Trybe assists with your GDPR compliance

Trybe intake forms screen with reorderable sections like Guest and Medical Information

Team performance & accountability

Assign practitioners or team members to specific items in the booking, perfect for calculating commissions
All bookings include a detailed audit trail: see exactly who made changes, what was changed, and when.
Audit logs are uneditable, giving you complete oversight and security

Trybe reports dashboard showing practitioner utilisation stats

The ultimate bookings solution

From front-of-house teams, to managers and finance departments, Trybe's bookings management feature is designed to keep everyone informed, empowered, and working efficiently, without ever compromising the guest experience.