Data security

Certified to the highest standards.

At Trybe, data security isn't an afterthought; it's built into everything we do from the ground up. From robust infrastructure to flexible access controls, we help spa, leisure, and hotel operators protect sensitive information, maintain compliance, and operate with confidence.

Two businessmen standing back to back within a pink Trybe shield emblem
Executive boardroom with a long table, leather chairs and a nighttime city view

Enterprise-grade protection.

We are ISO 27001:2022 certified by NQA, a UKAS-accredited body, giving you assurance that your data is managed securely, in line with globally recognized best practices. Our certification and supporting policies are available upon request.

NQA ISO 27001 and UKAS information security management certification badges

Flexible access & role-based permissions

Trybe gives operators full control over who can access what. You can assign functionality-specific permissions to individual users and create custom, role-based user groups to streamline onboarding. Regardless of job function, everyone has access to what they need, and nothing more.

Trybe user permissions screen with a Manage roles panel toggling access like Practitioner and Reports

Simple, centralised user management

Our intuitive user management section makes it easy to keep track of staff accounts across your property or group. Whether you're updating access, reviewing activity, or adding new users, everything is clear, secure, and easy to administer.

Trybe manage users screen listing team members with 2FA and SSO status

Modern authentication options

We support both Multi-Factor Authentication (MFA) and Single Sign-On (SSO), giving you the flexibility to enhance security while streamlining login for your teams. For SSO, Active Directory and Microsoft Entra AD is supported.

Trybe login screen beside a user security settings panel

Full-system audit logging

TRYBE automatically records every action taken across the platform, from booking changes and client data updates to system configuration and user access. These uneditable audit logs provide a complete, tamper-proof record of activity, helping you ensure accountability, support investigations, and meet regulatory or operational requirements with confidence.

Customer profile with an audit log of check-ins and membership activity

Data retention, on your terms

Operators can configure custom data retention policies for sensitive personally identifiable information (PII), collected from digital intake forms. Once a retention period is reached, Trybe automatically deletes the data in accordance with your policy, helping you stay compliant with privacy regulations and internal governance.

Trybe admin security settings with an automatic deletion dropdown open

Trust at every level

Whether you're a standalone property or part of a multi-property group, Trybe provides the tools and safeguards you need to manage your data responsibly. With enterprise-grade security built in, you can focus on your guests, and let us take care of protecting what matters behind the scenes.