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How The Alchemist Spa enhanced operations and booking efficiency with cloud-based software TRYBE.
Awaken your senses with beach strolls, soothe your soul with luxury spa facilities, quench your appetite with fresh flavors, and enjoy oceanside sunsets, followed by a deep slumber at The Woolacombe Bay Hotel.
Woolacombe Bay is a spa-enhanced sanctuary by the sea, where wellness and indulgence come together in one extraordinary oceanfront setting. The Alchemist Spa is home to a heated pool and hot tub, a SALT Gymnasia, a relaxation suite, treatment rooms, a rasul and a selection of thermal experiences. All aspects of Woolacombe Bay are unique, and special with breathtaking sea views throughout.
"As a manager my life is easier; setting up new packages and treatment types is easy, we can all access the calendar from anywhere which is a game changer, and the software is always releasing new features. It's so innovative."
Challenges The Alchemist Spa at The Woolacombe Bay Hotel faced prior to working with TRYBE.
Before partnering with TRYBE, The Alchemist Spa encountered a series of challenges with their existing software provider, significantly impacting their daiy-to-day operations and overall customer experience.
One of the biggest issues was that the software was on-premise, and therefore, user access was massively restricted. Unless The Woolacombe Bay Team were on site, entry wasn't possible; accessing and managing guest data, organizing bookings, and rota management became a cumbersome task.
Additionally, the software's limited user access caused many frustrations among the team, as multiple team members often didn't have access to the system.
Recognizing the necessity for change, The Alchemist Spa sought a new innovative cloud-based solution that could seamlessly integrate into the hotels operations.
How TRYBE has helped The Alchemist Spa at The Woolacombe Bay Hotel.
Moving to a cloud-based online booking system guaranteed constant availability, that allows the spa to accept bookings at any time without experiencing downtime. This always-on capability enables real-time adjustments, making it easy for the team to manage appointments efficiently, team rotas and download reports without complications. Consequently, both staff and customers are enjoying a process that greatly enhances the overall operational experience; at anytime, from anywhere.
Guests can effortlessly navigate the intuitive booking platform, allowing them to book their desired appointments autonomously with just a few intuitive clicks. The demand for administrative phone and email bookings has been significantly reduced. In 2022, TRYBE saved clients from 312 weeks from the aforementioned tasks.
The Alchemist Spa has seen a significant improvement in operations, making the entire booking process smoother and more efficient.
TRYBE seamlessly integrates with the voucher system, hotel booking system, and the hotel's online PMS, allowing guests to effortlessly charge spa amenities to their room. This streamlined process has been a transformative experience for The Woolacombe Bay Hotel as a whole, benefiting not just The Alchemist Spa.
"Since implementing TRYBE, our online bookings have increased and now account for a third of all spa reservations. TRYBE is a better, and more modern solution that runs smoothly and efficiently. With all operations integrated into one platform as well as the flexible access to the software, TRYBE has truly enhanced our overall efficiency. We can't imagine using anything else."