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The Spa at The Kingsley increased revenue 10-fold with TRYBE software.
The Kingsley is a luxury four-star urban retreat in Cork, offering stunning riverside views and a serene walk by the River Lee. Located a few minutes from Cork city centre, this hotel features vibey dining options, a world-class spa, and a health club, making it perfect for business travelers or those looking to explore the surrounding area.
The Spa at The Kingsley is a sanctuary where guests can enjoy natural wellness treatments with high-quality products. The Spa aims to provide an urban retreat with a holistic approach to treatments designed to enhance wellbeing.
"The TRYBE team are great! The team's dedication to our experience was a decisive factor in our choice; they prioritize user feedback and adapt their software accordingly. The team is one of the main reasons we took on the system in the first place; I love working with TRYBE."
Challenges The Spa at The Kingsley faces prior to working with TRYBE.
Before partnering with TRYBE, The Spa at The Kingsley faced significant challenges with their software provider; from being outdated, to limited user access, to basic reporting. The incumbent platform was incredibly basic in its abilities, and lacked cloud-based functionality; which hindered efficiency and data accessibility for their spa team. Additionally, the team were unable to utilize an online booking system effectively due to the absence of customizable rules for bookings which are needed for massage limits to ensure therapist welfare.
The Spa at The Kingsley was looking for a cloud-based system, that had an online booking functionality that could adapt and work for their team's needs. The online bookings needed to have limitations, and massage quota control was also a big point, along with having a membership system for the Health Club team.
How TRYBE has helped The Spa at The Kingsley.
The ability to flexibly change the online booking interface to meet our specific requirements was a game-changer. Our guests can easily navigate the system, leading to increased satisfaction and higher booking rates.
We can easily monitor and manage massage appointments effectively, ensuring that we stay within our targeted massage therapy quotas without compromising service quality.
Since we started working with TRYBE in November 2023, our online bookings have increased by over 500%.
Additionally, the integrated membership software enabled us to streamline our member registration and management processes, enhancing engagement with our health club community.
The TRYBE team have been standout with their support. With a quick response rate through the chat feature, any inquiries or issues we encountered were addressed promptly. The team consistently provided updates and solutions, ensuring that our experience with the software was smooth and efficient.
"Implementing TRYBE was straightforward and seamless. The efficiency and innovation of the system were immediately apparent, making what could have been a daunting process feel manageable. It's innovative, simple and incredibly user-friendly. The increase in revenue since making the switch has far exceeded our expectations. We don't know where we'd be without TRYBE"