The Bath House enhances its operational efficiency with TRYBE software.
The Bath House is not an ordinary spa; it's a place to revitalize your body and somewhere to connect with friends, colleagues, and loved ones.
It blends the best in contemporary thermal therapy with the timeless magic of banya. Enjoy the flow from the oak-lined banya to the icy plunge pool. And, when guests are ready, a table awaits in the lounge for home-cooked dining.
"Our team loves using TRYBE, it's a huge improvement on our previous software. Everything we need is in one easy-to-use place and our day-to-day operations run a lot more seamlessly; from payments, to bookings, to reporting. We've seen the business level up in all areas. The last three years have been great for us, and TRYBE. I can't wait to see what happens next"
Challenges The Bath House faced prior to working with TRYBE.
The Bath House's requirements differ from those of a typical spa, and TRYBE software was the first, and only booking system that fit the specific requirements. The Bath House wanted a software to provide an all-in-one solution that facilitated online bookings for all aspects of the packages. Whether guests book the standard, classic, or premium package, there are multiple parts to an experience at The Bath House; from the use of banya facilities, to dining, to a treatment, to a parenie ritual.
Prior to TRYBE, all bookings were taken manually whether over the phone or via email; this was therefore, time consuming for the team and open to human error. Now, guests can seamlessly book their entire package online, at a time and place that works for them. In 2022, TRYBE saved teams 312 weeks from admin, answering calls, and battling with out-of-date tech.
How TRYBE has helped The Bath House.
The Bath House was looking for a platform to improve operations, and in 2021 partnered with TRYBE. Over the past three years' there have been many updates, innovations, and new releases; the software is constantly evolving.
The easily accessible, user-friendly layout ensures that everything we need is quick to access, and the visually clear layout ensures that all information is easily available. This has made the teams' workflows smoother and this has therefore enhanced the overall customer experience.
Everything that a guest sees is feeding from a live platform, so they have access to all availability as and when they're booking. There's no time delay, there's no possibility of a double booking, and no need for human intervention at any stage. And, this is the same for the backend as well; everything is instantaneous such as therapist availability, software updates, and report downloads.
"Since 2021 our partnership has grown from strength to strength. The convenience of online bookings for our customers has led to an increase in revenue for The Bath House. If the team have any questions regarding how something works, the TRYBE team are incredibly personable, and communication is great; they respond incredibly quickly and are always helpful."
