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Northern Lakes 5-star luxury cottages and spa, Underscar, has seen that 39% of bookings are now made online thanks to TRYBE software.
Underscar sits in an awe-inspiring position on the sheltered slopes of Skiddaw in the majestic Northern Lakes. The 19th century coach house and walled garden have been beautifully transformed to five star luxury one, two, and three bedroom cottages.
The Spa at Underscar is home to a fully equipped gym, a 13-metre pool, a sauna, a steam room and a spa offering treatments with NEOM and Germaine de Capuccini products.
“TRYBE evolves in real-time as new technologies and opportunities emerge, ensuring we always stay relevant and ahead of the curve. TRYBE truly gets it”
Challenges The Spa at Underscar faced prior to working with TRYBE.
Prior to working with TRYBE The Spa at Underscar faced regular frustrations when using their software from a messy interface, to slow updates, to disjointed system views. One of the biggest problems the team faced was that they were unable to take online bookings, everything was done manually and the team would therefore have to ensure that therapists’ massage limits were adhered to in order to manage team welfare.
The Spa at Underscar were looking for a provider that allowed an all-in-one solution to facilitate online bookings for spa days, packages and treatments, as well as the capacity for membership offerings, gym session bookings, and voucher sales.
“Coming into work in the mornings and knowing that we have a system we can rely on is one less thing to worry about; TRYBE is so easy to use, and it’s clear to navigate.”
How TRYBE has helped The Spa at Underscar.
Since working with TRYBE The Underscar team can flexibly access the app from any device, anytime with no downtime. Updates happen instantaneously, and changes can be made that go live straight away.
The system is easy to use, aesthetically pleasing and everything is available in real time; from therapist calendar availability, to downloading reports, to updates. Everything is live.
When guests go to book a treatment, spa package, or session, everything is fed from a live platform, so guests can see up-to-date availability. There’s no time delay, nothing is manually booked, and there aren’t any double bookings; guests experience a seamless and simple booking process. 39% of all spa bookings at Underscar are now online.
If the team has any questions or needs anything from TRYBE they’re incredibly personable, and communication is great; they respond incredibly quickly and are always helpful.
“TRYBE is constantly progressing, and growing. From our first meeting in 2021, I knew that the business was going places, and seeing where TRYBE is today is amazing. Our businesses are working together, we listen to each other, and our partnership is going from strength to strength.”