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Booking management

Manage every aspect of a guest booking from a single platform.

Control every part of a booking, from setup and payments, to guest experience and aftercare.

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End-to-end booking control

Manage every aspect of a guest booking from a single software:

  • Add, edit, and cancel any offering, from spa treatments, to leisure and activities
  • Easily check-in and check-out guests with timestamps and booking details
  • Leave internal notes for your team directly on bookings
  • Download guest itineraries for a full overview of their booking schedule

Flexible, integrated payments

Choose the payment method that suits each guest and scenario:

  • Take in-person payments via integrated card terminals
  • Send payment links by SMS or email
  • Charge to room with support from numerous PMS integrations
  • Redeem Trybe vouchers instantly
  • Use saved cards on file for returning guests
  • Accept manual payments for cash or alternate payment types
  • Refund any transaction with full visibility
  • Automatically associate service charges with bookings

Stay on top of your financials with clear insights into outstanding balances and real-time payment status.

Smart discounts & credits

  • Apply discounts to an entire booking or to specific items
  • Apply membership or package credits, for example, one free fitness class, or 10% off treatments
  • Track and manage usage of course-based credits, for example, five personal training sessions: two remaining

Guest & group booking management

Make each booking personal and accurate:

  • Assign a customer to every booking
  • View customer history, including: Client labels (e.g. VIP, Regular, Allergy Info), past booking notes, or membership status
  • Add custom labels to bookings for internal tracking and filtering

Intelligent communications

Streamline confirmations and receipts:

  • Send confirmation and cancellation emails for all bookings
  • Create multiple custom email templates for different offerings
  • See when guests have received and opened email communications
  • Print or email receipts, with optional receipt printer integration

Secure, paperless intake forms

Our digital intake forms are fully customisable and highly secure:

  • Create multiple form templates for different experiences, for example, spa day vs. activity
  • Forms are included in confirmation emails, and lead bookers can easily share with the rest of the group
  • Guests can complete forms securely on any device prior to arrival
  • Access is tightly controlled:
  • Only permitted users can view completed forms
  • Additional password authentication is required for access
  • With configurable data retention policies, Trybe assists with your GDPR compliance

Team performance & accountability

  • Assign practitioners or team members to specific items in the booking, perfect for calculating commissions
  • All bookings include a detailed audit trail: see exactly who made changes, what was changed, and when.
  • Audit logs are uneditable, giving you complete oversight and security

The ultimate bookings solution

From front-of-house teams, to managers and finance departments, Trybe's bookings management feature is designed to keep everyone informed, empowered, and working efficiently, without ever compromising the guest experience.